Gaborone · Johannesburg · Harare · Lusaka
Someone youcan trust.
Kleana is where homes, offices and businesses in Botswana, South Africa, Zimbabwe and Zambia find cleaners, nannies and housekeepers who have been checked - and where cleaners find work that pays properly and treats them as professionals. Both sides sign the same Charter before either can use the platform.
Put Kleana on your phone. It opens like an app and works when the signal is poor.
- Both sides sign
- The Professional Charter binds the household or business as tightly as it binds the cleaner.
- Checked, not claimed
- Verified listings carry an identity we have seen and a reference we have called.
- Free to be listed
- Kleana never takes a cut of anyone's wages. The client pays for the introduction.
The one difference that matters
Everyone else takes a cut of her wage. Kleana charges the client once, then steps back.
An agency bills a share of her pay every month, for as long as she works. A Facebook group checks nobody at all. Kleana is the third thing: the client pays one introduction fee, both sides sign the Charter, and Kleana takes nothing from anyone's wage - ever.
Four sides, one board
What each side actually gets
Homes, businesses, one-off projects and cleaners meet on the same board - and each is owed a different, plain promise.
The thing that makes it different
The Professional Charter
Most trouble in domestic work starts where nobody wrote anything down. The Charter writes it down, before the first day, for both sides.
This is work, and only work. The engagement is a commercial arrangement between a household and a professional. Nothing about it is personal, romantic or sexual, and neither side may treat it as though it is.
The terms are agreed before the first day. Days, hours, duties, pay and time off are settled up front. Work outside what was agreed is agreed again first.
Dignity is not negotiable. Clean water, a place to sit and eat, and use of a toilet are the household's side of the bargain. Care of the home and its privacy are the cleaner's.
Either side can end it, and either side can report it. Notice is given, not sprung. A breach of the Charter is reported to Kleana and can remove either party from the platform.
Two different jobs, two different deals
Live-out and live-in are not the same arrangement
Treating them as one is where most households and most cleaners come unstuck. Kleana splits them at the door.
Start to finish
How an introduction happens
01Both sides get listed
The cleaner applies and accepts the Charter. The household registers and accepts the same Charter. Nothing is written down anywhere until an emailed code proves the address is real.
02We check the claim
Somebody here reviews the entry before it carries any mark. For a Verified listing that means seeing the Omang or passport and calling a former employer to confirm how long the person actually worked there.
03You browse without names
Listings show skills, areas, rate and verification. No names, no photographs, no phone numbers. Nobody gets pre-judged on anything except what they can do.
04You pay once and we introduce you
Shortlist who fits, pay the once-off introduction fee, and Kleana puts the two of you in touch on WhatsApp. From there you agree your own terms. Kleana takes nothing further, ever.
What a badge actually means
Two levels, and no pretending
A badge that means nothing is worse than no badge at all. Kleana publishes exactly what has and has not been checked.
She told us, we listed it
The cleaner filled in the form, gave a working email and accepted the Charter. Her details are her own account of herself.
- Email confirmed by a one-time code
- Charter accepted
- Identity not yet checked
- References not yet called
We checked it ourselves
Everything in the Declared tier, plus the identity document seen and a former employer spoken to by a person here.
- Omang or passport sighted
- At least one long-term reference called
- Confirmed tenure published on the listing
- Carries the Verified Shield and sits at the top of the listings
Not only homes
Offices and businesses, same platform
A clean premises stops being a luxury the moment a customer walks into it. Kleana works the same way for a business as it does for a home - what changes is the hours and the duties, not the deal.
Side by side
Kleana against the way it is usually done
One difference matters more than the rest: an agency keeps taking a share of the wage every month. Kleana charges the client once and then stops.
| What it costs | Kleana | A placement agency | A Facebook group |
|---|---|---|---|
| Who pays | The household or business | The household, and the cleaner | Nobody |
| Cut of the monthly wage | None, ever | Commonly an ongoing share | None |
| When you pay | Once, at the introduction | Monthly, for as long as she works | Never |
| Cost to be listed | Free for the cleaner | Often a registration fee | Free |
| Identity seen by a person | On Kleana Verified listings | Varies | No |
| Reference called by a person | On Kleana Verified listings | Varies | No |
| Written code of conduct | The Charter, signed by both sides | Rare | None |
| Contact details published | Withheld until the introduction | Held by the agency | Public to the group |
The questions people actually argue about
Plain answers, straight from the Charter
What a live-in is really owed, what notice is fair, whether she eats with the family - the things that start most of the trouble. The Charter settles them, and so do these.
If you are new here
Three steps, whichever side you are on
- Say which side you are onA household or a business looking to hire, or a cleaner looking for work. The two lists are separate pages so nobody has to read their way into the right one.
- Shortlist or saveHouseholds shortlist cleaners. Cleaners save the jobs that suit them. What you pick travels with you to the form - nothing is typed out twice.
- Accept the Charter and send itBoth sides sign the same code of conduct. A six-digit code to your email proves the address is real, and only then is anything written down.
Have a look
Browse without giving anything up. You only pay when you have found someone worth being introduced to.