For homeowners
Someone in your home you have actually checked
You are not paying for a cleaner. She is not ours to sell. You are paying for the work of finding her, checking her, and standing behind the check.
Put Kleana on your phone. It opens like an app and works when the signal is poor.
Request introductions
Tell us who you shortlisted
Send this and Kleana confirms the fee with you, then puts you in touch on WhatsApp. Nothing is charged before you have agreed it.
Verification is not switched on for this copy of the site yet, so this form opens a prepared email instead of sending a code.
Type the code we sent you
A six-digit code is on its way to . Nothing has been saved on our side yet - the code is what writes it down.
Two different arrangements
Live-out and live-in are not the same deal
Treating them as one is where most households come unstuck. Kleana splits them at the door.
The fees
Once. Not every month.
Listing is free for the cleaner and Kleana takes nothing from her pay. The household carries the cost of curation, and carries it once.
Standard introduction
Unlocks the contact details of a Declared cleaner so you can speak to her directly and agree your own terms.
- Her email has been confirmed by a one-time code
- She has accepted the Professional Charter
- Identity and references are her own account, not ours
- Once-off fee, confirmed with you before anything is unlocked
Kleana Verified
Unlocks a cleaner whose identity document we have seen and whose former employer we have spoken to ourselves.
- Omang or passport sighted by us
- At least one long-term reference called and confirmed
- Confirmed tenure published on the listing
- Higher once-off fee, confirmed before anything is unlocked
Contract drafting
Optional, and worth it for live-in especially. Kleana supplies a standard written agreement built for Botswana, South Africa, Zimbabwe and Zambia - salary, hours, accommodation, leave and notice.
- Written terms both sides sign
- Removes the single biggest cause of live-in disputes
- Priced separately from the introduction
A template, not legal advice. Have it checked by your own lawyer if the arrangement is complicated.
Rules of engagement
What you agree to when you use Kleana
The Charter is not a formality and it does not only bind the cleaner. Using this platform as a household means accepting all of it.
01Pay what was agreed, on time
The rate published on the listing is the rate. Late payment is a Charter breach, not an inconvenience.
02Keep it professional
No comments on her body, no propositions, no touching, no expectation of anything beyond the work agreed. This is the clause the platform exists for.
03Agree changes before they happen
Extra rooms, extra hours, extra children, a move from cleaning to childcare - all of it is renegotiated, not assumed.
04Provide the basics
Clean drinking water, a place to sit and eat, and use of a toilet. For live-in arrangements, private accommodation and a full day off each week.
05Give notice
If it is not working, say so and give notice. Households that dismiss without notice can be removed from Kleana.
Choose the arrangement first
Live-out and live-in, compared
Pick the arrangement before you pick the person. The two are governed differently and paid differently.
| Live-out | Live-in | |
|---|---|---|
| What it suits | Set days each week in a house or flat | A household needing someone full time |
| How it is paid | A daily rate, published on the listing | A monthly salary, negotiated |
| Accommodation | None | Provided by the household |
| Hours | Agreed per day | Agreed as a weekly pattern with structured rest |
| Time off | The days not worked | Agreed rest days and leave, written down before day one |
| What Kleana charges | One introduction fee | One introduction fee |
Getting someone into your home, step by step
- Register and accept the CharterYour email is confirmed by a one-time code before anything is stored. The Charter binds you as tightly as it binds her.
- Filter the listings to your area and arrangementEvery listing shows the area, the duties, the arrangement and the verification level. No names, no photographs.
- Shortlist on the work, not on the personCompare duties, availability and confirmed tenure. A Verified listing means a person here saw the identity document and called a former employer.
- Pay the once-off introduction feeThe fee is confirmed to you before anything unlocks. Nothing is charged for browsing or shortlisting.
- Get introduced on WhatsAppKleana puts the two of you in touch and steps back. You agree your own days, duties and pay directly.
- Write the terms down before the first dayDays, hours, duties, pay and time off, agreed in writing. That is the Charter's second clause and it prevents most of what goes wrong later.
Before you request
What homeowners ask us
