Founder
Who is behind this
A platform that names itself
A verification mark is only worth as much as the people standing behind it. This page says who runs Kleana, what a mark has actually been checked against, and how to reach a person about it.
Put Kleana on your phone. It opens like an app and works when the signal is poor.
The people
Who stands behind the mark
A platform that checks other people should be willing to be checked itself. These are real names, not an admin account.
Verification
[CLIENT FILLS: name of the operator who calls references]
Operator
Cabanga Platforms
Said plainly
What Kleana is, and what it is not
Most confusion about platforms like this comes from a fudge about who is responsible for what. Kleana does not fudge it.
| Question | Kleana's position |
|---|---|
| Is Kleana the employer? | No. The household or business is. Kleana is not a party to the employment agreement. |
| Does Kleana pay the wage? | No. It runs no payroll and holds no money belonging to a cleaner. |
| Does Kleana take a cut of the wage? | No, at no point and on no tier. The client pays once for the introduction. |
| What does a Verified mark prove? | That an identity document was seen and at least one long-term former employer was called by a person here. |
| What does it not prove? | It is not a criminal record check, not a guarantee of conduct, and not a reference for work not yet done. |
| Who resolves a dispute about a mark? | Kleana, on the evidence it holds. A mark can be removed as easily as it was given. |
| Where is Kleana based? | Gaborone, Botswana. It serves Botswana and is piloting in Gaborone first. |
How this was built
Three commitments that shaped the platform
- The cleaner never paysListing is free and stays free. A platform funded by taking a slice of a domestic wage has the wrong incentive from the first day, so Kleana is not funded that way.
- Both sides sign the same codeThe Charter binds the household exactly as tightly as it binds the cleaner. A code of conduct that only points one way is not a standard, it is a leash.
- The site says what was checked, and what was notA Declared listing is labelled Declared. Kleana would rather publish a smaller claim that is true than a bigger one that is not.
Contact
Reaching a person
One address, answered by a person, for cleaners, households, businesses and anyone querying a mark.
| What you need | Where to go |
|---|---|
| Anything at all, including a data request | info@kleana.africa |
| WhatsApp or a call | +267 78 467 382 |
| Operating base | Gaborone, Botswana |
| Query or dispute a verification mark | Email the address above with the listing reference |
| Report a breach of the Charter | Email the address above - breaches are acted on from either side |
Kleana publishes an operating base rather than a street counter. It is a service-area platform, not a walk-in office.