Standards and answers
The questions people actually argue about
What a live-in is really owed, what notice is fair, whether a cleaner is "part of the family" - the things that start most of the trouble in domestic work. Here are the plain answers, straight from the Charter that both sides sign.
Put Kleana on your phone. It opens like an app and works when the signal is poor.
Eight questions, eight answers
Straight from the Charter
Each one is a clause of the Charter, put as the question people actually ask.
A job, not the family
Is a cleaner part of the family, or is it just a job?
Read the answerBefore the first day
What should be agreed before a cleaner's first day?
Read the answerWhat a household owes
What does a household owe a cleaner - water, food, a place to rest?
Read the answerWhat a cleaner owes
What is a cleaner responsible for in someone's home?
Read the answerHonest listing
What counts as an honest listing on Kleana?
Read the answerFair notice
What notice is fair when ending a cleaning job?
Read the answerReporting a problem
How do you report a problem with a cleaner or an employer?
Read the answerThe Charter and the law
Does the Charter replace the labour law?
Read the answerWhere this comes from
Every answer is drawn from the Professional Charter - the short code of conduct both a household and a cleaner accept before either can use Kleana. It is the same document, put in the words of the questions people ask.
Asked most often
Quick answers
