What does a household owe a cleaner - water, food, a place to rest?

Clause 3 of the Charter

The plain answer

Clause three of the Charter is the household's side of the bargain, and it is deliberately concrete. Pay the agreed amount, in full, on the agreed day. For live-out work that amount is never below the daily rate published on the cleaner's listing. Provide clean drinking water, somewhere to sit and eat, and use of a toilet - the ordinary dignities of spending a working day in someone's home.

For a live-in arrangement the household also provides private, lockable accommodation and a full day off each week. And throughout, the household undertakes to behave professionally: no remarks about the cleaner's body, appearance or private life.

One rule in this clause has no exceptions. A household may never hold a cleaner's Omang or passport. Keeping a person's identity documents "for safekeeping" is prohibited on Kleana without exception, and doing it is the kind of breach that gets an employer removed from the platform without hesitation. Her documents stay in her own possession, always.